TERMS OF USE AND PRIVACY POLICY

WAITING TIME

Waiting charges begin 15 minutes after the scheduled pick-up time on departures. After fifteen minutes, the waiting time is retroactive to the scheduled departure. Waiting Time charges are assessed in fifteen-minute increments. Please note we must have the proper flight number & airline on airport pickups. Our industry grace periods are 30 minutes for a domestic flight/cruise terminal pick-up, 60 minutes for an international flight pick-up, and fifteen minutes for anywhere else. After the grace period expires you will be charged wait time at the rate of 90 dollars per hour.

CANCELLATIONS

All cancellations must be sent via e-mail Ezridesboston@gmail.com.  We will reply to you with a cancellation notification e-mail. Save this e-mail for future reference as timely proof of your cancellation. Phone cancellations will be accepted but must be followed by email. We do not take any responsibility for cancellation fees resulting from mistakes, weather, family emergencies, double booking, or wrong dates/information. Cancellation within 12 hours of scheduled pick-up time will result in a full charge equal to the cost of the trip.

WHERE TO MEET YOUR DRIVER AT LOGAN AIRPORT

At each terminal, there is a designated area by the Massachusetts port authority. It is called a “limo stand”.

REFUND POLICY

While every effort is made to ensure specified times are met, if the car is late in excess of 30 minutes due to unforeseen traffic, uncontrollable weather conditions, or other circumstances, the customer has the option to cancel the service and receive a full refund on the unused portion of the trip. However, if the clients choose to still take the service, then no compensation may be claimed.

NO-SHOW FEE

A no-show fee equal to the total trip cost plus applicable waiting time will be charged when the passenger fails to show up at the designated location. In order to avoid this charge, passengers should not leave designated pickup locations without calling E-Z Ride Car Service at 617-774-9010. Early Morning Fees a $30.00 surcharge for service scheduled between 11:30 PM and 5:30 AM.

TOLLS

Tolls will be billed at face value when applicable, at the end of the trip and added to the bill. On long-distance trips, round trip tolls will apply.

PARKING AND OUT OF POCKET CHARGES

All out-of-pocket charges, including tolls, parking, and airport fees will be billed to the customer.

EXTRA STOPS

Extra Stops are charged $30.00 each for in-route stops. It applies only to flat rates (Point to Point Service).

E-Z Ride Car Service will charge a $50.00 surcharge for services scheduled on Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas And New Year’s.

CLEANING AND DAMAGE FEE

The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party. A fee of 100.00 for each carpet or seat burn.

The sanitation fee is 250.00.

WE RESERVE THE RIGHT

E-Z Ride Car Service reserves the right to cancel any Service without Refund If the Operator or the Office feels that the Renter/Party of the Renter is putting the Operator or The Mode of Transportation or The Renter/Party of the Renter in danger of Injury. Or if the Renter/Party of the Renter is in the possession of any Illegal Material or Substance, this service will be canceled without refund. This is without exception.

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Best Regards,